You don’t shop the way you did five years ago—so why are you still selling that way? Today’s B2B buyers are more empowered than ever before. They do their own research. They read reviews. They price compare online. In comparison, we know from the B2C world, 90% of the buying decision is made before a potential customer even walks into a storefront.
Which means we need to be fluid. What worked 24 or even 12 months ago is now outdated. It simply won’t work anymore. Consumers don’t want to deal with some pushy, charismatic wheeler and dealer. They want the best solution.