Video in Support: Our Customer Success Pros Share Their Top Three Tips

With video platforms becoming increasingly popular for customer support and around ⅓ of companies already leveraging a dedicated library of “how-to” videos on their website, you’re probably thinking about video in your own support workflows. Good news! Whether you’re just getting started with video in support or you’re already a seasoned video expert, today we bring you three pro tips for getting the most out of your support video.

Production quality isn’t everything

High quality isn’t always necessary for effective support videos. In fact, you can create excellent tutorials and walkthroughs using simple screen-capture videos, like the one below.

However, that doesn’t mean that higher quality <span class="glossaryLink cmtt_Video Production" data-cmtooltip="

Production
The production stage of video involves the filming process.

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